Help centre

Pick a plan and duration on the plans page and pay through Razorpay - UPI, cards or netbanking in rupees, or card and PayPal where a plan is sold in US dollars. You need a verified email on your account first.

Every order is checked by our team before access is granted. Once it is verified, your instance credentials are sent to your registered email only - usually within a few working hours - and they also appear on your dashboard.

No. We do not store your payment details and nothing is charged again without you choosing to renew. When a term ends, access simply stops.

Yes - enter the code at checkout. The discount is worked out on our side from the coupon's rules, so you see exactly what you will pay before paying. Coupons do not apply to bundles, whose price is already the offer.

Raise a support request from your dashboard and choose the instance it is about, so we can see the plan and dates straight away. If an instance was never usable and we cannot fix it, you are refunded in full.

On your dashboard, on each instance's card. We also email you 7 days and 1 day before it ends.

Yes. Once an instance has been running for 30 days you can download a certificate from your dashboard stating the plan and the dates you had access. It has a public link anyone can use to check it. It confirms access to a practice environment; it is not an assessment of skill.

Press Renew on the instance's card on your dashboard, or follow the link in your reminder email. You keep the same instance and the same login, and the new period is added to your current end date, so you lose none of the days you have already paid for.

If you renew the same duration before your access ends, you pay the price you paid last time even if our list price has gone up since. After access has ended, the current price applies.

Often, per month. When a longer duration works out cheaper than the one you have, the renew panel and your reminder email show the saving.

If we reject your order, or you ask before we have sent your credentials, you get a full refund. Once credentials are sent the order is generally non-refundable, with exceptions if the instance never worked, was unavailable for a long time because of us, or we charged you wrongly. The refund policy has the details.

Once approved we start it within 2 working days, back to the original payment method. Your bank or UPI app then usually takes 5 to 7 working days; a US dollar refund through PayPal can take up to 30 days.

Raise a support request with the Payment topic, or reply to your order email. We check every payment against Razorpay, so a payment that went through is found and matched to your order.

Share your personal code or link from the dashboard. Your friend gets a discount on their first order, and when that order is activated you get free days added to your instance.

Two or more plans for the same duration at one price that is lower than buying them separately. Each plan in a bundle is activated like any other order.

We are planning it. Batches that are open appear on the training page with a free waitlist - joining costs nothing and nothing is charged online.